How can we help?

PawGaniser helps you keep your cats’ and dogs’ care organised in one place, with pet profiles, vet visits, treatments, medication, vaccinations, dental care, weight records, appointments, reminders, life events and everyday notes. Dog profiles also include a Walkies Journal.

PawGaniser is available for iPhone on the App Store. PawGaniser is a paid download with no subscription. The current price is shown on the App Store. Optional extra features may be offered as separate purchases in future.

Yes. Create a separate profile for each cat or dog so their records and care history stay together. Check which pet you have selected before adding a new entry.

No. PawGaniser does not require a separate account or sign-in. Your PawGaniser records are stored locally on your iPhone.

You can access and edit locally stored pet records without an internet connection. Downloading app updates, sending emails and using services outside the app may require a connection.

No. Sharing is manual: export a backup on one device and merge it on the other. This does not provide automatic household syncing. Apple’s purchase-sharing feature is separate and does not synchronise your pet records. Both devices should use version 1.1 or later to transfer treatment confirmations.

The Walkies Journal is available for dog profiles. You can record where you went, the duration, an optional distance and notes, then look back through your dog’s walks from their profile.

Yes. Each person should first use More → Export Data to save a fresh backup somewhere safe. Ask the other person to share their backup, save it to Files, then choose More → Merge from Backup on your device. Review the preview carefully before confirming. Backups can contain personal information, photographs and documents, so share them only with trusted people.

Merge from Backup adds missing pets and records and offers supported updates to matching records, including dates and flea and worming Given confirmations, with administration dates or corrections. It does not automatically combine every edit or overwrite other existing details. Review the preview to see the supported changes available in your installed version. Selected attachment-name updates are coming with version 1.2.

• Export Data creates a backup for you to save somewhere safe.
• Merge from Backup adds missing pets and records and offers supported updates to matching records.
• Restore Full Backup replaces your current pets and records with the contents of the backup.

Use Merge when combining information from two devices. Save a fresh export before either merging or restoring.

Yes, by exchanging fresh backup files and merging them. For example, you add a flea treatment and another family member adds a Life Event. If you both started with the same pet profile copied from a backup, exchanging fresh exports and using Merge from Backup can bring the missing records onto each device. Save your own backup first and review each preview. Repeat this whenever you want to share further updates; it is not live syncing.

Merging uses internal IDs, rather than names alone. Pets and records originally copied from the same backup should retain matching IDs. If you separately create a profile for the same animal on each device, those profiles may be treated as different pets. Check the preview before accepting additions.

Open More and choose Export Data, then save the backup somewhere you can find it again. Make a fresh export after important changes and before merging or restoring a backup, deleting the app, resetting your phone or moving to a new device. Keep the file secure because it contains your PawGaniser records and attachments.

No. It is a reminder to make a backup yourself. Creating an export also does not prove it was saved elsewhere, so use the iOS share sheet to save the file somewhere you trust.

Save your PawGaniser backup in Files, open More → Restore Full Backup and select it. Read the confirmation carefully: restoring a full backup replaces the app’s current records with the contents of that backup. Export anything you need to keep before continuing.

Before changing phones, create a fresh PawGaniser export and save it somewhere accessible from the new device. Install PawGaniser on the new iPhone, then use More → Restore Full Backup to restore that backup. Check your records before deleting the old copy or backup file.

Deleting the app can remove its locally stored records. Export a backup first and save it outside the app. Reinstalling PawGaniser alone does not guarantee that your records will return.

The Pet Care Summary is a readable PDF created from information you have entered into PawGaniser. It can be useful when sharing key details with a vet, pet sitter or another person caring for your pet.

No. It is an organisational summary of owner-entered information and does not replace an official animal health certificate, vaccination certificate, veterinary record or any documentation required for pet travel.

Open the treatment, select the Given confirmation option, choose the date administered and save. Completed treatments show a green tick. You can edit the confirmation date or remove the tick if you made a mistake.

Flea and worming treatments remain in Upcoming after their due date until you confirm they have been given.

Open the flea or worming treatment and edit its Given confirmation. Correct the administration date, or remove the confirmation if the treatment was not given, then save. Completed treatment records display a green tick. Confirmation status and administration-date corrections are supported merge updates; review the preview when sharing a correction.

New calendar entry times default to 00:00. Change the time when needed. Use the scrolling day, month and year columns to select a date, and check the date and time before saving.

Check the date and reminder settings in PawGaniser, then make sure your iPhone allows notifications for the app. Focus modes and notification settings can silence alerts. PawGaniser reminders are one-off alerts, not recurring dose schedules, and the app schedules the nearest future alerts when it refreshes. Keep your own check of important medication, treatment and appointment dates too.

No. PawGaniser has its own built-in calendar for care dates and appointments. It does not need access to your iPhone Calendar.

Your PawGaniser records are stored locally on your device. The app does not send your pet records to us during normal use. Files you deliberately export or share are handled by the destination you choose.

No. PawGaniser organises the information you enter; it does not diagnose conditions or decide treatments. Contact a veterinary professional if you are concerned about your pet’s health.

Email support@mypawganiser.co.uk using the button below. Tell us what you were doing, what you expected and what happened instead. Include your iPhone model, iOS version and PawGaniser version or build number where possible. Screenshots are welcome; hide any private information first.

Close and reopen PawGaniser, then check the App Store for an available update. If the problem continues, contact support with the steps that caused it. Avoid deleting the app as a troubleshooting step unless you have a saved backup.

Review existing wellbeing observations over seven days, 30 days or a custom date range. The history covers appetite, drinking, activity, litter/toileting, behaviour and general wellbeing observations.

Days without entries are unrecorded, not assumed to be normal. This summarises your observations; it does not provide a diagnosis or a numerical health score.

• Care handover: practical information for someone caring for your pet, including recorded feeding routines, medication instructions, contacts and upcoming care.
• Health overview: wellbeing observations, weight and relevant care history over a selected date range.

Choose the summary option you need and, for a Health overview, the date range. Preview the PDF, check its contents, then use the sharing option to save or send it. Upcoming care is a snapshot at the time the PDF was created; the shared PDF will not update. Create and share a fresh summary when information changes.

Tap a document to open its preview; sharing is available separately. Photos open in the photo viewer. Some file formats may need another compatible app.

To rename an existing photo or document, touch and hold its row, then choose Rename. The file extension is preserved. You can also edit names while adding attachments. To share an attachment, touch and hold its row and choose the sharing option.

Yes. On the Documents page, tap + to open Add Document, then choose Insurance for an insurance certificate. Other categories include Vaccination Certificate, Test Result, Vet Report, Microchip, Travel Document, Receipt and Other Document.

Attachment renames are optional. For matching attachments, the merge preview can show Changed attachment names. Compare the current name with the name in the shared backup, then select Use name from shared backup for each rename you want to accept. These choices are off by default, so an unselected rename leaves the current name unchanged.

Accepting a rename changes only the attachment’s displayed name, preserving its existing file contents and identity. Matching depends on internal IDs; a separately added attachment may not be recognised as the same item.